Journal of African Development

ISSN (Print): 1060-6076
Original Article | Volume 7 Issue 1 (None, 2026) | Pages 1000 - 1007
Technology, Employee Experience, and Strategic Management: Building Sustainable Organizational Performance in the Digital Era
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1
Assistant Professor, School of Management, Dhanalakshmi Srinivasan University, Tiruchirappalli.
2
PG Student, School of Management, Dhanalakshmi Srinivasan University, Tiruchirappalli.
Abstract

The rapid advancement of digital technologies has transformed the modern workplace, reshaping employee experience and strategic management practices across industries. Organizations are increasingly integrating technologies such as Artificial Intelligence (AI), Human Resource Information Systems (HRIS), cloud collaboration platforms, data analytics, and automation tools to improve employee engagement, productivity, and organizational performance. This paper examines the intersection of technology, employee experience, and strategic management, emphasizing how organizations can strategically align technological innovation with human-centered management approaches. The study adopts a conceptual and analytical methodology based on secondary data collected from academic journals, industry reports, and organizational case studies. Findings indicate that technology-driven employee experience positively influences employee satisfaction, retention, innovation, and operational efficiency. Furthermore, strategic management practices that prioritize digital transformation, employee wellbeing, and continuous learning contribute significantly to sustainable competitive advantage. However, challenges such as digital fatigue, privacy concerns, resistance to change, and skill gaps remain critical barriers. The paper concludes that organizations must balance technological advancement with employee-centric strategies to achieve long-term organizational success in the digital economy

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