Journal of African Development

The promotion of environmentally responsible economic growth is one of the fundamental responsibilities of biosphere reserves. Ecotourism and ethical travel are two powerful strategies that help biosphere reserves to accomplish this objective via their efforts. The satisfaction of tourists is a primary driver of tourism in areas that are designated as biosphere reserves. The purpose of this research is to evaluate the aspects of the biosphere reserve that have an impact on the level of satisfaction experienced by visitors. This research attempts to explore the primary factors that determine the degrees of satisfaction experienced by visitors. If we want to optimise service performance and boost destination attractiveness, expanding the tourism sector is dependent on having a solid understanding of the factors that influence the level of satisfaction experienced by tourists. The research is governed by three primary aspects: the quality of the service, the price, and the infrastructure. These characteristics were selected because of the tremendous influence they had on the whole journey. In the tourist industry, the quality of service is determined by the responsiveness, professionalism, and friendliness of the operators. Pricing is related to the cost of the visitors as well as their perceived worth, while infrastructure refers to the housing and other fundamental services that are provided at the location. Descriptive research was the approach that was chosen for this project. Primary data were collected via the use of a standardised questionnaire that was sent to visitors at certain places. Secondary data were obtained from published books and reports written by tourists. An examination of the link between the factors and the level of pleasure experienced by tourists was carried out with the assistance of SPSS tools. According to the data, the satisfaction of visitors is affected to some degree by all three aspects; nevertheless, the quality of service has the most impact among those that are considered.